Privacy Policy

1. Scope & Sovereign Authority

Welcome to Turning Stone Casino ("we," "our," or "us"), owned and operated by the sovereign Oneida Indian Nation of New York. This Privacy Policy details our operational standards and commitments regarding personal data collected via our website (turningstonecasino.online), on-property kiosks, mobile concierge applications, and the TS Rewards loyalty network.

By accessing our online gaming portals, hotel reservation systems, or physical amenities located at 5218 Patrick Rd, Verona, NY 13478, you consent to the collection, retention, and processing of your personal information as established under this Policy and the sovereign regulatory governance of the Oneida Indian Nation Gaming Commission.

2. Information We Collect

We collect personal information necessary to deliver premier gaming, hospitality, and dining services:

• Identity & Profile Data: Full legal name, date of birth, mailing address, email address, mobile number, and government-issued identification numbers required for statutory gaming verification.
• Loyalty & Gaming Information: TS Rewards account numbers, tier rankings, slot machine coin-in history, table game buy-ins, poker tournament tracking, and sportsbook wagering logs.
• Financial & Transaction Details: Billing records, credit/debit card tokens, bank transfer identifiers, cage transaction histories, and tax reporting documentation (e.g., IRS Form W-2G).
• Technical & Geolocation Data: IP addresses, browser specifications, mobile device identifiers, operating systems, and geolocation coordinates required to verify lawful wagering territories.

3. How Information Is Used

All collected player data is processed under strict procedural standards to:

• Authenticate identity, verify legal age thresholds (18+ for gaming, 21+ for alcohol service), and maintain secure TS Rewards accounts.
• Process real-time slot payouts, table game winnings, hotel suite reservations, golf tee times, and Skáná Spa appointments.
• Deliver customized bonus offers, double-point tournament announcements, and seasonal festival invitations.
• Enforce responsible gaming safeguards, voluntary self-exclusion mandates, and anti-fraud protocols.
• Comply with applicable tribal-state compacts, federal Bank Secrecy Act (BSA) reporting, and anti-money laundering (AML) directives.

4. Sharing & Third Parties

Turning Stone Casino never sells or leases your personal contact details to independent commercial brokers. We disclose information strictly on a confidential need-to-know basis with:

• Authorized payment processing networks and PCI-DSS certified gateway handlers.
• Audited third-party gaming software platforms and independent RNG certification testing labs.
• Government regulatory bodies and tribal law enforcement agencies pursuant to lawful warrants, subpoenas, or statutory reporting mandates.

5. Data Security Safeguards

We employ robust technical, physical, and administrative measures to protect customer data. Transactions conducted across our website and TS Rewards portals are encrypted utilizing high-grade 256-bit Secure Sockets Layer (SSL) protocols. Hardware firewalls, biometric vault controls, and multi-factor authorization systems are deployed across all data servers.

6. Cookies & Tracking

Our digital services utilize essential, analytical, and marketing cookies to enhance browsing convenience, remember language preferences, and record affiliate traffic generated via /go/. For complete details on managing preferences, please consult our dedicated Cookie Policy.

7. Your Rights & Choices

Guests may access, review, or update their TS Rewards contact information by logging into their account at /login or presenting physical ID at the casino cage. You may also opt out of direct postal mailings, text alerts, or email newsletters at any time by clicking the unsubscribe link or contacting guest services.

8. Underage Privacy Protection

Turning Stone Casino does not knowingly collect or solicit personal information from individuals under the age of 18. If we discover that personal information of a minor has been mistakenly gathered, it is permanently purged from our databases immediately.

9. Contact Our Privacy Officer

For questions, data access requests, or regulatory clarifications regarding this Privacy Policy, please contact our compliance office: